Ticketmaster is facing antitrust scrutiny after Taylor Swift’s ticket mess

Ticketmaster is facing increased scrutiny from politicians after its previously chaotic ticket sales for Taylor Swift’s tour. Tennessee Attorney General Jonathan Scrimetti said he was looking into whether Ticketmaster violated consumer rights and antitrust regulations. Skrmetti is the latest politician to bring Ticketmaster and Live Nation’s attention to the ticket market.

It comes as Ticketmaster has canceled its public sales of Swift’s tour, called Eras. in tweetTicketmaster said the cancellation was due to “unusually high demands on ticketing systems and insufficient remaining ticket inventory to meet this demand.”

The general sale of remaining tickets was from the site’s turbulent pre-sale, which began on Tuesday for members of the approved fan program. Many fans experienced technical glitches and hours-long wait times, with many ultimately unable to purchase a ticket.

According to The New York Times, Ticketmaster said in a now-deleted post that 3.5 million people have signed up for the Verified Fan Program. About 1.5 million private access tokens were granted, and the rest were put on hold. “Never before has a certified fan for sale generated this much interest – or volume of spam,” said Ticketmaster.

Skrmiti said he had received complaints from fans who had tried to buy tickets for Iras. in tweet On Thursday, the attorney general said other state attorneys general are also looking into the matter: “Ticketmaster’s decision to cancel sales underscores the important need for accountability. Fans deserve a fair chance to buy a ticket. I am encouraged by other state agents who are taking this issue seriously as well.”

The Washington Post reported that Scrimity said that Ticketmaster should have been better prepared for the high demand and asked if “since they had such a dominant position in the market, they felt they didn’t have to worry about it.”

in Another tweet Before calling off the sale, the attorney general’s office said Skrmetti was “concerned about consumer complaints related to @Ticketmaster’s pre-sale of @taylorswift13 concert tickets. He and his consumer protection team will use every tool available to ensure consumer protection laws are not violated.”

TechCrunch has contacted Ticketmaster and Skrmetti’s office for comment.

Eras is Swift’s first tour in four years and comes after the release of her new album, “Midnights.”

Other politicians have raised concerns about the joint venture of Ticketmaster and Live Nation, which merged in 2010, including Rep. Alexandria Ocasio-Cortez, Representative David N.

On Tuesday, Rep. Ocasio-Cortez he said in a tweet on Tuesday that “Ticketmaster is a monopoly company, its merger with LiveNation should never have been approved, it should have been controlled. Dismantled.”

Actor Ceciline chirp On Wednesday, Ticketmaster said that “excessive waiting times and fees are completely unacceptable, as evidenced by @taylorswift13’s tickets today, and are a symptom of a larger problem. It’s no secret that Live Nation-Ticketmaster is an unchecked monopoly.”

And MP Pascrell Jr. who was Among the millions of fans who have been put on hold for Swift tickets, chirp that Ticketmaster “should never allow the Ticketmaster-Live Nation monopoly to merge and should be broken up.”

Consumers are also pushing for Ticketmaster and Live Nation to be dismantled. A coalition of consumer rights groups, including the nonprofit American Economic Freedoms Project, launched a campaign last month called Break Up Ticketmaster, saying that “the market power over Ticketmaster’s live events is tearing sports and music fans apart and undermining the vitality and independence of the music industry.”


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