You Won’t Believe What This Tourist Did To Get Her iPhone Back From Times Square

A Filipina tourist got her iPhone back days after it fell through a metal mesh in Times Square – after lots of tears, travel rearrangements and, finally, help from the MTA.

Aleth Hicks, 34, lost her phone Friday night when she and a group of friends tried to balance it on a metal railing with a PopSocket before it fell through the metal grille. While it was out of reach, she could still see it and wanted it back – desperately.

“At first, you didn’t sink into me [that] It would be very difficult to get the phone out, she told The Post on Sunday.

I went to the cops, firefighters and Times Square security, to no avail, before someone suggested going to the nearby MTA booth on Saturday. The hostess at the booth said her workers are coming, but that it may be a while before the staff arrives on a busy Saturday.

No one came, she said, even while she and her friends had been waiting for hours.

Then I got some leads and magnets to try and pull the phone off on its own. When that failed, I tried to find mouse trap glue to roll it this way, but there weren’t any stores nearby.

Aleth Hicks tried to get help from different authorities but no one was available.


Tourist phone

The phone fell through the metal grille after I tried to balance it with the pocket jack.


Elyth Hicks

Tourist Hicks wasn’t ready to leave the Big Apple until she got her cell phone back.


She finally came back to the MTA booth again asking for help and even changed her Sunday morning flight to Monday morning to give her more time.

This time I got results.

“When [MTA workers] Finally they showed that they were like, “He’s been here since Friday, why didn’t you call us?” I was like, “I tried.” I called 511, 311, 911, everyone, and no one could help me. Hicks said. “The cops—they’re just laughing at me. I’m like, ‘That’s not funny.’ I’m frustrated, I’m crying, I beg.”

The Transportation and Transport Authority said employees were able to unlock the network and retrieve the phone around 10 a.m. between 46th and 47th Streets.

Tourist phone
She postponed her trip home to make sure she could get her phone.
GNMiller / NYPost
Tourist phone
The phone was recovered by the MTA on Sunday.
GNMiller / NYPost

“This story exemplifies what New York City transit workers are all about — responding to the call to action day in and day out,” Richard Davey, president of MTA New York City Transit, said in a statement. “I’m glad there was a good resolution to the incident and I know the staff were.”

Hicks said the replacement phone she bought over the weekend will likely be offloaded on the resale site as soon as she gets home.

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